Support
Orchid helps you find what’s on your mind. It can’t read your mind, though. If you’re having trouble with your unit read through our FAQs or get in touch at support@telepathicinstruments.com. We typically respond within 24 hours.
If you have a feature request then head over here and let us know what you think.
Frequently asked questions
I have my Orchid. Where do I begin?
Why isn’t my unit turning on?
Try holding down the power button for 10 seconds. If that doesn’t work, head here to reboot the device.
How can I hard reboot?
Hold down the power button for 10 seconds.
Hardware
Can it charge and play at the same time?
You can charge Orchid while playing, but it won’t charge when using USB-C for MIDI out to your computer—though you can connect MIDI out via the 5-pin MIDI port and plug the USB-C into a wall charger instead.
Was I meant to receive a charger in the box?
Nope. This is because you probably already have the required charger at home, and, environment.
How do I charge Orchid?
You will need a USB-C charger or laptop charger.
Can I connect Orchid with other hardware?
You can connect Orchid to audio equipment using the 3.5mm line out jack. Orchid can be connected to any MIDI-compatible device that has a 5-pin MIDI-IN jack. You can connect Orchid to your PC for MIDI communication via Orchid’s USB-C connector.
Can I play a chord without using the Chord Modifier buttons?
Yes, by pressing the Key knob. When the Key LED is on, you can play one-finger chords that will be in the chosen key. Select a different key by turning the key knob.
Software
Can I make my own sounds to load onto Orchid?
Not at this stage.
Will you be releasing more sounds?
Yes.
Why aren’t my sounds velocity sensitive?
By default, velocity sensitivity is on. If your chords don’t seem to be velocity sensitive, check the velocity sensitivity setting in Options > Velocity Sense.
Can I save my recorded loops?
Not at this stage.
Can Orchid send out a MIDI clock?
Not at this stage.
Can I change the speed of the loop after recording it?
Yes. Turning the BPM knob will adjust the tempo of the loop.
How many tracks can I layer in Loop Mode?
As many as you like.
How do I use the bass synth?
Long-hold the Bass dial.
Why can’t I hear bass notes?
Make sure the Bass Volume is high enough by pressing Volume and turning Bass Volume up. Long press Bass to access the Bass menu to select how Bass notes will be played.
Why am I only hearing bass notes and no chord notes?
Long press Bass to access the Bass menu; you might have Bass Single Notes or Solo selected.
When I press an extension (6, m7, M7, 9), why don’t I get a chord?
When Key is off, a chord mode button(Dim, Min, Maj, Sus) must also be pressed so Orchid knows what kind of chord to add the extension to. If Key is on, the chord mode is automatically chosen by Orchid, so you can add ad-hoc extensions to in-key chords without pressing a chord mode button.
Why do the notes jump around octaves?
Adjusting the Voicing Dial changes the octave placement of the notes. In Options > Single Notes, select Full Octave to reduce the octave shifts on single notes, or select Split for octave-spanning discovery.
